The AED is located at the Front Desk in the Back Office and on the 14th floor near the elevator.
In case of emergency please contact the Front Desk.
Baby cots may be arranged at the Front Desk for an additional charge of € 10,00 per night.
The balcony door closes by first pushing the latch up.
The nearest ATM is 4KM from the hotel at shopping center Sterrenbrug. You can not withdraw money in the hotel
De hotelbar is closed at the moment.
BATHROOM FOR DISABLED
On the first and second floor, you will find handicap bathroom facilities.
It is not allowed to light up candles or any open fire in the room.
COMPLAINTS OR COMMENTS
If you have any complaints or comments, please contact the Front Desk. They will be happy to alert the appropriate department.
CONFERENCES / MEETINGS
We offer you extensive options for organizing conferences, meetings, weddings and parties.
For information you can contact our banquet sales on the second floor every working day from 8AM to 5PM. (key 830).
Outside office hours and on weekends, you can leave a message at the reception or send an e-mail to firstname.lastname@example.org.
DO NOT DISTURB
If you do not want to be disturbed, hang the do not disturb card on the outside of the door.
💡 Housekeeping will hang a bag of clean towels on the outside of the door.
If you wish to contact a general practitioner, we refer you to the general practice Sparen.
✔️ More info.
IN A EMERGENCY, CALL 112 IMMEDIATELY
The AC is 220V. You may purchase a universal adapter at the Front desk.
All emergency exits are clearly marked in the hallways and equipped with lighting. In case of calamities, listen to the instructions.
In the event of a fire, it is important that you remain calm, report the fire immediately to the reception and follow the instructions of our staff.
In case of strong smoke development it is important to stay close to the ground. Under no circumstances use the lift and leave the hotel as soon as possible via the indicated emergency exits.
There is a first-aid kit present at the Front Desk
The gym is closed at the moment.
For questions or comments regarding the housekeeping, please contact the Front Desk.
The entire building has free wireless internet. The network name is ‘KPN’. You do not need a password.
An iron may be borrowed at the Front Desk, an ironing board you will find in the closet.
It is possible to have your clothes cleaned. You will find a form and a laundry bag in the wardrobe in your room.
💡 If you hand in the laundry at the reception before 8 AM, you will receive the laundry returned the same day. We do not offer a laundry service on weekends and holidays.
You can contact the reception for lost items. We keep items for a period of 4 weeks. Picking up an item is possible, we do not send anything by mail.
In the room you will find a minibar, it is not stocked. You can keep food, drink or medicines cold during your stay.
💡 For € 16.00 you can buy a minibar package with various drinks and snacks at the reception.
We accept the following payment methods:
- PIN / Maestro
- American Express / Diners / Mastercard / Visa
- Van der Valk Gift Card
- Pets, with a maximum height of 50 cm, are allowed in the à la carte restaurant, but not in the buffet restaurant.
- Pets are allowed at a surcharge of € 17,50 per day in a number of selected rooms, please inquire at the reception about the price and availability.
The nearest pharmacy is Sterrenburg pharmacy.
✔️ More info.
You will find 2 extra pillows in your closet.
POST / MAIL
Mail can be delivered and paid at the reception. The hotel takes care of the shipment. We do not ship packages.
💡 You can pick up incoming mail at the reception.
At the roundabout in front of the hotel, a bus runs several times an hour that takes you to the center or train station of Dordrecht.
For current travel times, check the 9292.nl website ✔️ More info.
Each room and suite includes a safe where you may store your valuables.
💡 To use the safe, enter a 6-digit personal code and then press the '#' key. When the safe is closed, enter the same 6-digit code to open it.
Check 'Wellness Centre'
On the 14th floor you will find the Skybar, which can only be exclusively hired for cocktail parties, receptions, meetings, etc. If you wish more information about this, please contact the Front Desk.
Smoking in the hotel is strictly prohibited. If we notice a smoke smell in the room there will be a € 150,- fine added to your bill.
💡 There is an opportunity to smoke in front of the entrance and in our parking garage.
Check 'Wellness Centre'
Please contact the Front Desk to request a taxi.
With the telephone in your room you can call the reception and, if a company or credit card guarantee is available, go outside. For an outside line, first select a 9.
Standard channels are free in your room.
Our terrace is open during good weather. You may acces the terrace through the restaurant on the first floor.
These are (limited choice) available at the Front Desk.
If you wish to make use of our wake-up call service, please let our Front Desk know.
WELLNESS CENTRE (SWIMMING POOL / SAUNA)
The wellness centre is closed at the moment.
Periodically, on Tuesdays, the windows are washed on the outside. It is not possible to indicate in advance at which time the window cleaner will be present at which window. Please note that you keep closed on decisions.